Return Policy
1. Returns
At Lucia London, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
- Return Timeframe: We accept returns within 30 days from the date you receive your order.
- Condition of Items: Items must be unused, unworn, and in original condition with all tags and packaging intact.
- Exclusions: We do not accept returns on sale items, personalized items, or underwear for hygiene reasons.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email at [info@lucialondon.com] to request a return authorization.
- Return Form: We will provide you with a return form to complete and include with your returned item(s).
- Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or there was an error with your order.
3. Refunds and Store Credit
- Refunds: Please note that we do not offer cash refunds. Instead, you will receive a store credit for the full value of the returned item(s), which can be used for future purchases. Store credit will be issued once we receive and inspect your returned items.
- Store Credit: The store credit will be equal to the amount spent on the returned item(s) and will be valid for 12 months from the date of issuance.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving the item. We will arrange for a replacement or a full refund in the form of store credit at no additional cost to you. Please provide clear images of the damage or defect to assist with the return or exchange process.
5. Late Returns
Returns received after the specified return window may be subject to a restocking fee or may not be eligible for a store credit.
6. Non-Refundable Items
Please note that certain items, such as gift cards or personalized products, cannot be returned or refunded unless defective.
7. International Returns
For international orders, you are responsible for any customs duties or taxes on returned items. Please contact our customer service team for specific instructions on returning items internationally.
